IndShield Support Console

Administrator access

Use support@indshield.com to continue.

Dashboard

Live

VPN Server Status

Current status of all IndShield VPN locations

Location Status Current Load Active Users Bandwidth Usage
MU
Mumbai MUM-01
Online
62%
184 1.84 TB Last 24 hours
DE
Delhi DEL-01
Online
48%
142 1.29 TB Last 24 hours
BA
Bangalore BLR-01
Warning
86%
231 2.47 TB Last 24 hours
CH
Chennai MAA-01
Online
39%
96 840 GB Last 24 hours
HY
Hyderabad HYD-01
Offline
0%
0 0 GB Under maintenance

Server Health

Connection quality and stability for each server

Last 24 hours
Server Connection Successful Failed Connection Unexpected Disconnection Packet Loss Latency
Mumbai MUM-01
98.4% 7 3 0.8% 42 ms
Delhi DEL-01
97.8% 9 4 1.1% 51 ms
Bangalore BLR-01
91.6% 28 16 4.7% 146 ms
Chennai MAA-01
98.9% 4 2 0.6% 47 ms
Hyderabad HYD-01
0% 0 0 — Offline

Payment Health

Subscription and purchase activity for today

Today
Success Today
Payment Failed
Charged but Inactive
Restore Purchase Failed
Refund Required
✓
126 ₹74,340 received
!
8 6.0% failure rate
!
3 Needs verification
↻
5 Google Play sync
₹
2 ₹798 pending

Support Tickets

Review and resolve IndShield customer problems.

N
New Tickets 0
O
Open Tickets 0
W
Waiting for User 0
!
Critical 0
Ticket User Issue Priority Status Server Age Action
IND-0000

Ticket Details

User
Priority
Status
Server
User Description

Automatic Diagnostic Summary
Internet
VPN Result
Latency
Packet Loss
Likely Cause

Manual Entry

Create New Ticket

Premium Management

Monitor subscriptions, payment activation and refund problems.

P
Active Premium 0 Current subscribers
₹
Revenue Today ₹0 Successful payments
!
Activation Problems 0 Needs checking
↻
Restore Failed 0 Purchase sync issues
R
Refund Required 0 Pending review
User Plan Status Payment Order ID Start Date Expiry Date Action
SUB-0000

Premium User

Email
Plan
Status
Payment Source
Order ID
Amount
Start Date
Expiry Date
Purchase Verification
Payment Result
Purchase Token
Entitlement
Auto Renewal
Support Summary

Settings

Configure the IndShield Support Console and alert rules.

All settings saved
G

General

Basic support-console preferences

Compact dashboard Keep all dashboard cards on one screen
N

Notifications

Choose when the console should alert you

Critical ticket alerts Notify immediately for security and IP-leak reports
Server incident alerts Notify when a server becomes unavailable
Payment alerts Notify for charged but inactive subscriptions
Browser notifications Show alerts even when another tab is active
Alert sound Play a short sound for critical events
S

Server Thresholds

Control when server warnings appear

T

Ticket Rules

Set ticket priority and response reminders

IP-leak tickets are critical Automatically apply Critical priority
Payment issues are high priority Prioritise users charged without Premium
Auto-close resolved tickets Close resolved tickets after seven days
L

Security

Protect access to the support console

Two-step verification Require a second verification during login
Confirm sensitive actions Ask before refunds and manual activation
Login activity log Record successful and failed login attempts
D

Privacy & Data

Control diagnostic and support-data storage

Mask email addresses Hide part of user emails in overview tables
Store diagnostic metadata Keep technical results attached to tickets
Automatic data cleanup Remove stored information after retention period